First thing, don't panic. This is totally normal and just takes a little bit of practice
An important thing to note:
- Please do not attempt to remove the leftover wax manually or by force as this may damage the surface of the stamp
When stamping it is imperative that the wax has completely cooled before lifting the stamp. If there is any pull whatsoever then that means the wax has still not set. If this advice has come too late and you already have some leftover wax which is stuck to the seal then you can just melt another batch and retry. The leftover wax should fuse with the newly melted wax and should pull off cleanly once completely cooled.
Please visit the following page for more detailed instructions: https://stamptitude.com/pages/instructions
Alternatively, if you believe you have received a faulty product please start by sending us photos and a detailed description of the problem. You may also refer to our returns policy below